Consultancy

Effective project management demands experience, knowledge and training in management methodology. All RCPL Business Managers who control projects have more than five years experience of the Transport & Logistics sectors. This has generated a vital understanding of the industry and more importantly the customers requirement. Each project is controlled from the initial needs analysis stage through IMPLEMENTATION TRAINING and POST INSTALLATION SUPPORT by a dedicated Business Manager. Our solutions are highly functional but will, if necessary, be tailored to fit your exact requirements. *Experienced business managers *Involvement throughout the life of implementation

Training

All our personnel are business people as well as computer experts which means we can relate to you and your colleagues in a practical, jargon-free manner, which is the trademark of the RCPL’S approach. A comprehensive range of training courses can be tailored to meet your exact requirements. Our training team will provide regular "Health Checks" after an implementation of the solution

Development

The need to develop and tailor systems to meet changing customer requirements is a vital part of providing a complete solution. RCPL is dedicated in continuous improvement that ensures our clients enjoy the best and most comprehensive range of products and services available. Our commitment to this ideal ensures that we can offer a solution to meet your exact needs. Ownership of the software provides us with the flexibility to respond to changing customer requirements.

Helpdesk

Becoming a trusted partner and building a long term relationship is vital to our joint success. Our client retention is testimony to this with over seventy five percent of our customers having worked with us for 5 years or more. RCPL offers a helpdesk facility to support our product range. Services such as telephone support and remote computer admin support provide immediate assistance to customer requirements *9 to 5 support *Additional 24 hrs support available *Appropriate escalation procedures